{"id":2978,"date":"2023-12-08T13:09:02","date_gmt":"2023-12-08T13:09:02","guid":{"rendered":"https:\/\/pixiidev1.wpengine.com\/?page_id=2978"},"modified":"2025-11-05T12:58:04","modified_gmt":"2025-11-05T12:58:04","slug":"rma-process","status":"publish","type":"page","link":"https:\/\/www.pixii.com\/es\/rma-process\/","title":{"rendered":"RMA process"},"content":{"rendered":"\r\n<div class=\"pixii-page-header-block has-pixii-black-background-color alignfull\">\r\n\t\r\n\t<div class=\"container\" style=\"background-image: url('https:\/\/www.pixii.com\/wp-content\/uploads\/2023\/04\/pixii_header_cube.jpg'); \">\r\n\t\t<div class=\"block-content\">\r\n\t\t\t<div class=\"tag\">Support<\/div>\r\n\t\t\t<div class=\"text\">Overview of Pixii&#8217;s Return Merchandise Authorization (RMA) Process<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t<\/div>\r\n<\/div>\r\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-fdcfc74e wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-pixii-blue-background-color has-background wp-element-button\" href=\"https:\/\/www.pixii.com\/rma-form\/\" style=\"border-radius:0px\">Submit RMA<\/a><\/div>\n<\/div>\n\n\n\n<p>Pixii ensures that customers can easily return products that are not operating according to their specifications within the warranty and Service Level Agreement (SLA) through the Return Merchandise Authorization (RMA) process. The RMA flowchart explains the steps involved in the process, from the moment a customer makes a claim to the point when the product is replaced or repaired according to the terms and conditions. It also outlines the roles and responsibilities of different functionalities involved in the process.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image alignwide size-full\"><img decoding=\"async\" src=\"https:\/\/www.pixii.com\/wp-content\/uploads\/2023\/12\/rma_new.svg\" alt=\"\" class=\"wp-image-3007\"\/><\/figure>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-fdcfc74e wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-pixii-blue-background-color has-background wp-element-button\" href=\"https:\/\/www.pixii.com\/wp-content\/uploads\/2023\/12\/rma_file.pdf\" style=\"border-radius:0px\" target=\"_blank\" rel=\"noreferrer noopener\">Download RMA flow chart<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Pixii ensures that customers can easily return products that are not operating according to their specifications within the warranty and Service Level Agreement (SLA) through the Return Merchandise Authorization (RMA) process. The RMA flowchart explains the steps involved in the process, from the moment a customer makes a claim to the point when the product&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-2978","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>RMA process - Pixii<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.pixii.com\/rma-process\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"RMA process - Pixii\" \/>\n<meta property=\"og:description\" content=\"Pixii ensures that customers can easily return products that are not operating according to their specifications within the warranty and Service Level Agreement (SLA) through the Return Merchandise Authorization (RMA) process. The RMA flowchart explains the steps involved in the process, from the moment a customer makes a claim to the point when the product...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.pixii.com\/rma-process\/\" \/>\n<meta property=\"og:site_name\" content=\"Pixii\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/PixiiAS\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-05T12:58:04+00:00\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.pixii.com\/rma-process\/\",\"url\":\"https:\/\/www.pixii.com\/rma-process\/\",\"name\":\"RMA process - Pixii\",\"isPartOf\":{\"@id\":\"https:\/\/www.pixii.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.pixii.com\/rma-process\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.pixii.com\/rma-process\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.pixii.com\/wp-content\/uploads\/2023\/12\/rma_new.svg\",\"datePublished\":\"2023-12-08T13:09:02+00:00\",\"dateModified\":\"2025-11-05T12:58:04+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.pixii.com\/rma-process\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.pixii.com\/rma-process\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/www.pixii.com\/rma-process\/#primaryimage\",\"url\":\"https:\/\/www.pixii.com\/wp-content\/uploads\/2023\/12\/rma_new.svg\",\"contentUrl\":\"https:\/\/www.pixii.com\/wp-content\/uploads\/2023\/12\/rma_new.svg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.pixii.com\/rma-process\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.pixii.com\/sk\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"RMA process\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.pixii.com\/#website\",\"url\":\"https:\/\/www.pixii.com\/\",\"name\":\"Pixii\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.pixii.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"RMA process - Pixii","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.pixii.com\/rma-process\/","og_locale":"es_ES","og_type":"article","og_title":"RMA process - Pixii","og_description":"Pixii ensures that customers can easily return products that are not operating according to their specifications within the warranty and Service Level Agreement (SLA) through the Return Merchandise Authorization (RMA) process. The RMA flowchart explains the steps involved in the process, from the moment a customer makes a claim to the point when the product...","og_url":"https:\/\/www.pixii.com\/rma-process\/","og_site_name":"Pixii","article_publisher":"https:\/\/www.facebook.com\/PixiiAS\/","article_modified_time":"2025-11-05T12:58:04+00:00","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.pixii.com\/rma-process\/","url":"https:\/\/www.pixii.com\/rma-process\/","name":"RMA process - Pixii","isPartOf":{"@id":"https:\/\/www.pixii.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.pixii.com\/rma-process\/#primaryimage"},"image":{"@id":"https:\/\/www.pixii.com\/rma-process\/#primaryimage"},"thumbnailUrl":"https:\/\/www.pixii.com\/wp-content\/uploads\/2023\/12\/rma_new.svg","datePublished":"2023-12-08T13:09:02+00:00","dateModified":"2025-11-05T12:58:04+00:00","breadcrumb":{"@id":"https:\/\/www.pixii.com\/rma-process\/#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.pixii.com\/rma-process\/"]}]},{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/www.pixii.com\/rma-process\/#primaryimage","url":"https:\/\/www.pixii.com\/wp-content\/uploads\/2023\/12\/rma_new.svg","contentUrl":"https:\/\/www.pixii.com\/wp-content\/uploads\/2023\/12\/rma_new.svg"},{"@type":"BreadcrumbList","@id":"https:\/\/www.pixii.com\/rma-process\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.pixii.com\/sk\/"},{"@type":"ListItem","position":2,"name":"RMA process"}]},{"@type":"WebSite","@id":"https:\/\/www.pixii.com\/#website","url":"https:\/\/www.pixii.com\/","name":"Pixii","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.pixii.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"}]}},"_links":{"self":[{"href":"https:\/\/www.pixii.com\/es\/wp-json\/wp\/v2\/pages\/2978","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.pixii.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.pixii.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.pixii.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.pixii.com\/es\/wp-json\/wp\/v2\/comments?post=2978"}],"version-history":[{"count":0,"href":"https:\/\/www.pixii.com\/es\/wp-json\/wp\/v2\/pages\/2978\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.pixii.com\/es\/wp-json\/wp\/v2\/media?parent=2978"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}