Version 1.0 | Updated January 21st 2025
These terms and conditions outline the rules and regulations for the use of the Pixii Home app.
Welcome to Pixii’s Customer App (the “App”). It is published by Pixii AS, a Norwegian company with its company registration number 920652964 . By downloading or accessing the App though other means, you accept to be bound by the following Terms and Conditions.
This Agreement enters into force and registration is considered complete from the date you create the login and password through the App, which allows Pixii to control and monitor your Residential energy storage system, herein called Pixii Home
Our service delivery is done though the App, which can be downloaded from the Apple Store and Google Play Store. The Agreement includes control and monitor of your Pixii Home for the services you specify in the App, for which Pixii in collaboration with partners has developed integration functionality. Control and monitor occur per the specification you choose in the App. Read more about this below. If your Pixii Home was commissioned with an aggregator, you may make you eligible for Aggregator mode override.
As a Pixii Home user you are allowed to use the App and control the charge and discharging of your Pixii Home, you are allowed to select the mode in which your Pixii Home will be operating, and you are allowed to monitor the everyday operation. The App is a mean to assist you during the control and monitor of your Pixii Home, which is required to be performed in accordance with the Installation guide. The Installation of meters is required to be in accordance with the meters compatible to Pixii Home (For a full view of the meters compatible. Please check the Installation guide) and depending on the services you have agreed to configure (Peak-shaving, PV and/or Frequency services).
By commissioning a Pixii Home with an Aggregator, the Aggregator override mode will take control of the the Pixii Home, granting the Aggregator the power to control the Pixii Home and allowing you only to monitor Pixii Home. You are responsible for commissioning the correct Aggregator to your Pixii Home. In case the Pixii Home is not used in the flexibility markets, you are responsible for commissioning the Pixii Home as independent.
By deleting the App you are terminating your use of services through the Pixii Home App.
Pixii endeavours to make the App available 24 hours a day, but Pixii reserves the right to temporarily discontinue or cease providing services relating to or through the App. Such discontinuation or cessation can occur with or without notice and should Pixii choose to do so or should external circumstances force such disruption to services, Pixii’s liability shall be limited to the greatest extent possible.
You are responsible for downloading updates for the App, to the extent that Pixii releases updates. You are responsible for complying with applicable laws and these terms and conditions when using the App. This includes but is not limited to not using the App in any unlawful manner, making no attempt to obtain unauthorized access to the App, or altering translating, adapting or reverse engineering any part of the App. By providing login information to Pixii regarding Pixii Home, you guarantee to Pixii that you are entitled to disclose this information to Pixii, and you accept full responsibility for Pixii’s integration of this information with the software that controls and monitors your Pixii Home. Pixii is not responsible for any losses incurred by you as a result of operation failures or power failures or similar occurrences or as a result of failure or malfunctions in the App. Other than warranties expressly set out in this Agreement, Pixii disclaims all other representations, warranties or liabilities of any kind to the fullest extent permitted by law.
In case of a Force Majeure situation, your and Pixii’s obligation to each other are suspended for as long as Force Majeure exists. Force Majeure may include one or more incidents of the following non-exhaustive list:
For information regarding handling of personal data, please see our Privacy Policy https://www.pixii.com/privacy-policy/
All intellectual property rights include copyright of all material in the App, including information, data text, audio, images, graphics, videos, calculations, and messages, is the property of Pixii or licensed to Pixii from a supplier. Such material may not be copied, edited, modified, reproduced, published, displayed, distributed, sorted, commercially, exploited, disseminated, or used without express written agreement with Pixii.
Your Agreement with Pixii consists of these Terms and Conditions. In addition, any terms and conditions for the distribution and installation of Pixii Home that Pixii’s re-seller or partner or aggregator has entered into with you will apply. Your electricity supply agreement is not part of this Agreement. Pixii retains the right to change these Terms and Conditions. If Pixii makes material changes to these Terms and Conditions, you will be notified via the App. Any changes to these Terms and Conditions will take effect after thirty (30) calendar days after sending the first notification through the App. By continuing to use the App after thirty (30) calendar days’ notice expires, you will be deemed to have accepted the changes. Please note that you are always responsible for keeping personal information up to date so that Pixii has your current email address. Failing to view notice of change still constitutes effective notice of any changes described in the notice.
Please contact your Pixii Home partner or re-seller with questions about the App
The Terms and Conditions are governed by Norwegian law. Resolution of all disputes arising under, related to or because of these Terms and Condition should first be sought solved through negotiations, in which both sides are obliged to participate. If these negotiations fail, then the venue for resolution of the dispute shall be Oslo, Norway.