We ensure your installation is fully planned and documented for smooth integration. For larger systems, project planning aligns delivery and commissioning with your needs. Documentation is provided before or during delivery.

Pixii determines whether customized or standard installation documentation is required based on system size, power, and project complexity.

Our package includes system specs, site preparation, installation details, and relevant schematics.

Commissioning ensures all components are installed and tested to meet operational requirements, and must be performed by a Pixii engineer or a certified subcontractor.

For remote commissioning, systems need to be fully installed, connected, and powered as specified in the Pixii System Documentation. Before we begin, you’ll need to submit details on system operation via the Commissioning Procedure Form.

The installer must be on-site and available during the commissioning.

In some cases, on-site commissioning by a Pixii technician may be necessary. Requests are assessed individually based on the complexity of the installation and the level of solution customization.

To extend system life, periodic inspections are required as outlined in the Pixii Warranty Statement. These must be done by a Pixii engineer or certified subcontractor.

At least one preventative maintenance check per year is mandatory, though more frequent visits may be needed for tasks like filter replacement or air conditioning cleaning, depending on local conditions. These extra tasks are not included in the SLA price.

Pixii may perform a remote pre-check to decide if a full site visit is needed. All activities will be scheduled with the customer.

Periodic checks of the battery’s State of Charge (SoC) are essential for maintaining accuracy and efficiency. These checks ensure precise measurement of charge levels, discharge patterns, and performance data.

Pixii engineers will calibrate the LFP batteries as needed, ensuring compliance with the Pixii Warranty Statement.

Calibration allows our energy storage products to provide accurate capacity and performance data, helping users monitor and manage energy consumption effectively.

Pixii will coordinate all activities with the customer.

System monitoring is key to our energy storage solutions. Our support team remotely tracks the system’s state of charge, alarms, and functionality, responding quickly to any issues. If problems can’t be resolved remotely, they are reported to the customer, ensuring you stay informed about your system’s performance and health.

Our expert team, along with Pixii certified installers, also offers support in monitoring and optimizing your system.

A condition report provides a detailed summary of activities and parameters recorded for the battery system over a given period. For Pixii’s energy storage systems, it includes insights on performance, functionality, and health, along with any issues that need attention.

Regular reports help ensure optimal operation and compliance with warranty terms.

Our BESS is designed for remote management through a built-in communication gateway. This connects all system elements, as well as external sensors and hardware on-site.

Remote access lets users monitor and manage settings, configurations, performance, and key parameters from anywhere, oversee battery management, and maintain external connectivity without being on-site.

Access is available for 2, 5, or 10 users per site, depending on the SLA level. Standard remote.it terms and conditions apply.

Pixii Cloud provides a comprehensive performance overview, enabling you to manage alarms, collect historical data, and reduce callouts and maintenance costs.

• Level 1: 7-day data history with low granularity (average data every 30 minutes) and a limited dashboard.
• Level 2: 1, 5, or 10-day history with high granularity (data every minute for devices, every 10 seconds for sites).
• Level 3: Full data history with high granularity, plus data export options.

Access is available for 1 (no SLA), 2, 5, or 10 users per site, depending on the SLA.

Click here to request access to Pixii Cloud

Our remote technical support team strives to respond promptly to customer inquiries. While response times depend on the issue’s complexity, we prioritize support requests according to your SLA level. Higher SLA levels receive faster response times to ensure your system operates as expected and any issues are resolved quickly.

We aim to provide timely assistance to keep your system running smoothly.

Click here to create a support ticket

Ensuring access to critical spare parts is essential for the smooth operation of Pixii’s energy storage systems. Quick replacement of faulty components minimizes downtime and keeps your system running efficiently. Lead times refer to the shipment of spare parts from Pixii to the end customer.

Pixii assesses if a component is faulty and requires replacement, after which the customer submits an RMA form on pixii.com.

Depending on spare part availability, Pixii will promptly dispatch a replacement component in similar condition. Once received, the customer can replace the part and return the faulty one in its original packaging. The warranty remains in effect during this process.

Our products are built to last, which is why we offer up to 5 years of additional warranty to our SLA Silver and Gold customers. Pixii’s global warranty statement and Performance Guarantee rules apply.

All issues raised via the Pixii Support form are first assessed by a support technician. For non-standard issues, consultancy charges apply, and the customer will receive a price offer upfront.

If on-site support is requested, consultancy rates apply, with additional charges for travel costs.

Click here to contact Pixii support