Overview of Pixii’s Return Merchandise Authorization (RMA) Process

Pixii ensures that customers can easily return products that are not operating according to their specifications within the warranty and Service Level Agreement (SLA) through the Return Merchandise Authorization (RMA) process. The RMA flowchart explains the steps involved in the process, from the moment a customer makes a claim to the point when the product is replaced or repaired according to the terms and conditions. It also outlines the roles and responsibilities of different functionalities involved in the process.