The Pixii modular energy storage solution might seem simple, but underneath the hood you will find cutting-edge technology, giving you the flexibility you need to unleash your growth potential. With our range of services you will get access to our expert team, cloud services, and software enrichment updates, to ensure you stay ahead of the curve and get the most out of your investment.
Our products are built to last, allowing us to offer from 5 to 10 years additional warranty, requiring an annual service by one of our expert team or global Pixii-certified installer.
Ensure your system performs to its highest potential at all times with thorough annual maintenance services, conducted by our expert team or our global network of Pixii-Certified installers, giving you peace of mind.
Get our expert team or a Pixii-certified installer to tailor your solution for your needs, run advanced tests, and ensure all software is up to date during configuration, allowing you to get the most out of your investment.
Get access to our team of experts, wherever you are in the world, with both standard and advanced technical support, consultant services and professional training.
Take control of your system with our easy-to-use Pixii cloud dashboard, allowing you to remotely monitor and manage state of charge, alarms, functionality and more.
Get software upgrades delivered remotely or during your annual maintenance, unleashing new potential to get the most out of your energy storage solution at all times, making your system future proof.
Our expert team will ensure your system is running as it should be at all times, with our 24/7 online monitoring service, including annual to fortnightly optimisation, condition reports of your system(s) and expert recommendations.
Ensure you get the most out of your investment, with our expert engineers taking care of all technical aspects of the project prior to delivery, from Pixii recommended site layouts to delivery and installation.
Our market leading swap solution ensures maximum uptime. Get new products when needed by simply swapping the faulty product.
Get critical spare parts fast, anywhere in the world.
| Service agreements plans | No SLA | Silver | Gold |
|---|---|---|---|
| Extended warranty -(Agreed separately) | |||
| Annual maintenance | |||
| On- or off-site commissioning | |||
| Online monitoring, system optimalization and condition reports | |||
| Technical project Management | |||
| Dashboards (Access to self-monitoring system) | |||
| Technical support within | 7 days | 3 days | 8 hours |
| Software upgrades | |||
| Critical spare parts availability (business days) | |||
| Rates for additional physical services (discounted) | – 15% | – 25% |
