The Pixii modular energy storage solution might seem simple, but underneath the hood you will find cutting-edge technology, giving you the flexibility you need to unleash your growth potential. With our range of services you will get access to our expert team, cloud services, and software enrichment updates, to ensure you stay ahead of the curve and get the most out of your investment.
Our products are built to last, allowing us to offer from 5 to 10 years additional warranty, requiring an annual service by one of our expert team or global Pixii-certified installer.
Ensure your system performs to its highest potential at all times with thorough annual maintenance services, conducted by our expert team or our global network of Pixii-Certified installers, giving you peace of mind.
Get our expert team or a Pixii-certified installer to tailor your solution for your needs, run advanced tests, and ensure all software is up to date during configuration, allowing you to get the most out of your investment.
Get access to our team of experts, wherever you are in the world, with both standard and advanced technical support, consultant services and professional training.
Take control of your system with our easy-to-use Pixii cloud dashboard, allowing you to remotely monitor and manage state of charge, alarms, functionality and more.
Get software upgrades delivered remotely or during your annual maintenance, unleashing new potential to get the most out of your energy storage solution at all times, making your system future proof.
Our expert team will ensure your system is operating as expected at all times with our online monitoring service, including up to daily monitoring and proactive handling of any potential issues.
Ensure you get the most out of your investment, with our expert engineers taking care of all technical aspects of the project prior to delivery, from Pixii recommended site layouts to delivery and installation.
Our market leading swap solution ensures maximum uptime. Get new products when needed by simply swapping the faulty product.
Get critical spare parts fast, anywhere in the world.
Service Level Agreement – Silver and gold
Our comprehensive SLAs are designed to shift a portion of the responsibility from the customer to Pixii. The extent of this responsibility varies, ranging from partial (SLA Silver) to substantial (SLA Gold).
Download the Service Level Agreement
| Service Level Agreement | Silver | Gold |
|---|---|---|
| Comprehensive technical project management and complete documentation package prior to delivery | ||
| Commissioning based on application | ||
| Annual physical maintenance, software updates and condition reports | ||
| Periodic physical maintenance, software updates and condition reports | ||
| Monthly (twice) system monitoring and proactive handling of any potential issues | ||
| Daily system monitoring and proactive handling of any potential issues | ||
| Monthly battery calibration | ||
| Every 14 days battery calibration | ||
| Three days technical support reaction time | ||
| One day technical support reaction time | ||
| 10 working days swap solution and critical spare parts availability | ||
| 2 working days swap solution and critical spare parts availability | ||
| Basic access to Pixii’s self-monitoring dashboard tool | ||
| Advanced access to Pixii’s self-monitoring dashboard tool | ||
| 4G-router and SIM-card |
